Terms of Service
Last updated: July 2, 2026
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These Terms of Service (“Terms”) govern your use of altagraciamontilla.com and our forms, booking, payment, course, and communication tools (together, the “Services”). By using the site or engaging our services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.
1. Acceptance of These Terms
By accessing the site, submitting a form, booking a session, enrolling in a course, or making a payment, you accept these Terms on your own behalf and, if you are acting for an organization, on its behalf. If a signed statement of work, coaching agreement, or facilitation agreement exists between us, that agreement controls where it conflicts with these Terms.
2. About & Eligibility
Altagracia Montilla Consulting LLC (doing business as “A.M. Consulting”) (“A.M. Consulting”, “we”) is a New Jersey limited liability company and the coaching and facilitation practice of Altagracia Montilla, based in Newark, New Jersey. We provide coaching, facilitation, courses, and sessions — including our Conflict Bravery™ programs — for individuals and organizations. You must be at least 18 years old and able to form a binding contract to use the Services.
3. Acceptable Use
You agree to use the site lawfully and not to:
- attempt unauthorized access to the site, its data, or its systems;
- interfere with or disrupt the site’s operation or security;
- harvest other users’ data, or scrape the site at scale;
- transmit malicious code, spam, or fraudulent content;
- impersonate anyone, or harass or abuse anyone through our forms, email, or phone lines;
- redistribute or resell our course content or materials without written permission;
- use the Services to violate any law or third-party right.
We may suspend or terminate access for any violation, and may report unlawful activity to the authorities.
4. Bookings & Payments
Sessions, programs, and courses are booked through our scheduling and checkout tools and paid through Stripe. Prices are shown at the time of booking. A booking is confirmed only when the required deposit or payment is received. You authorize us (via Stripe) to charge the amount shown for the service you select. You are responsible for any applicable taxes.
5. Cancellations, Deposits & Refunds
| Situation | What happens |
|---|---|
| Deposit to reserve time | Holds your slot; generally non-refundable as it reserves capacity, but is credited toward the engagement. |
| You reschedule with reasonable notice | We’ll move your booking and apply your deposit, where scheduling allows. |
| You cancel | Fees for work already performed are due; unused pre-paid amounts (beyond a non-refundable deposit) are refunded pro-rata. |
| We cannot deliver | If we cancel and cannot reschedule, you receive a full refund of amounts paid for undelivered work. |
We aim to be fair and reasonable in every case — if something is not working, email us. Course and product purchases are also subject to our Refund & Returns Policy.
6. Nature of Our Services
Our coaching, facilitation, and courses are professional development, education, and support. They are not psychotherapy, counseling, mental-health treatment, medical, legal, or financial advice, and no coach–patient or attorney–client relationship is created. You remain responsible for your own decisions and outcomes. Please see our Disclaimer for full detail.
7. Intellectual Property
The site, its design, code, text, graphics, curricula, frameworks, and program materials — including the Conflict Bravery™ methodology and name — are owned by A.M. Consulting or its licensors and are protected by intellectual-property law. For client work: we retain ownership of our pre-existing tools, methods, curricula, and materials and of all work product until payment is made in full; upon full payment, you receive the agreed deliverables and a personal, non-transferable license to use the course materials and worksheets for your own development, while we keep ownership of the underlying methods and the right to display non-confidential work in our portfolio unless we agree otherwise in writing.
8. Your Content
You keep ownership of the content and materials you provide. You grant us a limited license to use them only as needed to deliver the Services. You confirm you have the rights to any content you give us and that it does not infringe anyone’s rights or break any law.
9. Third-Party Services
The Services rely on third parties (e.g. Stripe for payments, Amelia for booking, WooCommerce for orders, Resend and Beehiiv for email, Twilio for SMS, SiteGround for hosting). Your use of those features may also be subject to their terms, and we are not responsible for their acts or omissions. Links to third-party sites are provided for convenience and are not endorsements.
10. Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the site will be uninterrupted, error-free, or secure. Coaching and facilitation are delivered with reasonable skill and care, but we do not guarantee specific results or outcomes. Nothing on this site is medical, mental-health, legal, or financial advice for your specific situation.
11. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Services. Our total aggregate liability for any claim relating to the Services will not exceed the greater of the amount you paid us in the three (3) months before the claim, or US $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
12. Indemnification
You agree to indemnify and hold harmless Altagracia Montilla Consulting LLC and Altagracia Montilla from claims, damages, and reasonable costs (including legal fees) arising from your misuse of the Services, your content, or your breach of these Terms or of any law or third-party right.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Before filing any claim, we agree to first try in good faith to resolve it informally by email for 30 days. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Essex County, New Jersey, and you consent to their jurisdiction. Each party keeps the right to seek injunctive relief for intellectual-property or unauthorized-access matters.
14. Term, Termination & Changes
These Terms apply while you use the Services. We may suspend or end access if you breach them. We may update these Terms; the “Last updated” date will change and, for material updates, we will provide more prominent notice. Continued use after a change means you accept the updated Terms. If any provision is found unenforceable, the rest remains in effect.
15. Contact
Altagracia Montilla Consulting LLC
Newark, New Jersey
[email protected]
These Terms are provided for transparency and general information and are not legal advice. They work alongside our Privacy Policy, Cookie Policy, and Disclaimer.
