Terms of Service
Last updated: October 30, 2026
On this page
- Agreement
- About and eligibility
- Services and changes
- Payments
- Cancellations and refunds
- Nature of the services
- In-person activities
- Text messages
- Acceptable use
- Intellectual property
- Your content and feedback
- Third parties
- Disclaimers
- Limit on liability
- Indemnification
- Disputes
- Events beyond control
- Updates and access
- General
- Contact
Agreement
These Terms govern altagraciamontilla.com and its forms, booking, payment, course and message tools (the “Services”). You accept them when you check a box or click a button that refers to them, complete a purchase or booking, submit a form, or use the Services. If you act for an organization, you accept them for it too. If you do not agree, do not use the Services. A signed agreement between you and us controls where it conflicts with these Terms. You also acknowledge the Privacy Policy.
About and eligibility
The Services are offered by Altagracia Montilla Consulting LLC, doing business as A.M. Consulting, a New Jersey limited liability company, which provides coaching, facilitation, courses, retreats and sessions, including Conflict Bravery™ programs, for individuals and organizations. You must be at least 18 and able to form a binding contract to buy or book through the Services.
Services and changes
Services depend on availability. We may change, reschedule, substitute or stop any service, date, location, facilitator, price or content. We may refuse service for any lawful reason.
Payments
Prices are shown at booking or checkout and may change until you complete your purchase. A booking or order is confirmed when the required payment or deposit is received. You authorize us, through our payment processor, to charge the amount shown, and you are responsible for applicable taxes. We may refuse or cancel any order or booking for a lawful reason, including a pricing or listing error, and if we cancel, what you paid is handled as described under Cancellations and refunds. If you have a problem with a charge, please contact us first. If you dispute a charge for something we delivered, we may share records with the payment processor and suspend further services.
Cancellations and refunds
Our Refund and Returns Policy covers courses, programs and digital products, and it is part of these Terms.
| Situation | What happens |
|---|---|
| Deposit | Reserves capacity, is non-refundable, and is credited toward your engagement. |
| You reschedule at least 48 hours before | We move your booking, subject to availability, and apply your deposit. |
| You cancel, reschedule later than that, or miss a session | You forfeit the deposit or fee for that session. Fees for work already performed remain due. |
| We cancel and cannot reschedule | You receive a refund of amounts paid for the undelivered part. That is your only remedy for the cancellation. |
Nature of the services
Our coaching, facilitation and courses are professional development and education. They are not psychotherapy, counseling, mental-health treatment, or medical, legal or financial advice, and they create no patient or attorney-client relationship. You are responsible for your own decisions and results. Our Disclaimer is part of these Terms.
In-person activities
Some activities involve movement, touch, travel, food, art materials or shared spaces, and these carry a risk of injury, illness or property loss. You decide whether an activity is right for you, you tell your facilitator about any limits that matter, and you take part at your own risk. You are responsible for your belongings and for any damage you cause. We may ask you to sign a separate waiver or agreement before you take part, or to leave if your conduct creates a safety concern. We may photograph or record events for our records and promotion. If you prefer not to appear, tell your facilitator.
Text messages
If you opt in to texts, reply STOP to opt out or HELP for help. Message and data rates may apply. Our SMS / Messaging Terms also apply. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Acceptable use
You agree not to:
- access or try to access the site, its data or its systems without permission, or disrupt them;
- get around robots.txt, bot protection, paywalls or logins;
- transmit malicious code, spam or fraudulent content;
- impersonate anyone, misstate an affiliation, or harass or abuse anyone through our forms, email, phone lines or spaces;
- record sessions, classes or calls without consent;
- use the Services to break any law or anyone’s rights.
We may suspend or end access for a violation and report unlawful activity to the authorities.
Intellectual property
The site, its design, code, text, graphics and materials, and our name and marks, belong to us or our licensors. You may not copy, reuse, sell or make derivative works from them without written permission, except as these Terms allow. You may not load paid, member-only or client materials into an AI tool to train it or to build a competing product. Public pages may be read by search engines and AI crawlers as our robots.txt allows. Conflict Bravery™ and our curricula, frameworks and methods remain ours. A course or program purchase gives you a personal, non-transferable, revocable license to use the materials for your own development. You may not share logins or seats, teach or resell the materials, or use them to build a competing program. We may update or retire a course. For client work, we own all work product until you have paid in full. You then receive the deliverables and license your agreement describes, and we keep our underlying methods and the right to show non-confidential work in our portfolio unless we agree otherwise in writing.
Your content and feedback
You keep ownership of what you give us, and you confirm you have the right to give it. You allow us to use it to operate and provide the Services. If you send a suggestion or idea, we may use it freely with no duty to pay you. We ask your permission before publishing a testimonial under your name. Nothing in these Terms limits your right to post an honest review.
Third parties
The Services rely on outside companies and link to other sites. Your use of those features may be subject to their terms. We are not responsible for what they do or fail to do.
Disclaimers
The Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the site will be uninterrupted, error-free or secure, or that any service will produce a particular result.
Limit on liability
We will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to the Services will not exceed the greater of (a) what you paid us for the specific service or product that gave rise to the claim, or (b) US $100.
These limits and the disclaimers above apply wherever you live, including New Jersey, with these exceptions: they do not apply to gross negligence, recklessness, or willful or intentional misconduct, and they do not waive a right under a consumer-protection statute that the law does not allow a contract to waive. These protections also cover our owners, officers, directors, staff, contractors and volunteers.
Indemnification
If someone brings a claim against us because of your misuse of the Services, your content, or your breach of these Terms or of the law, you agree to cover our resulting losses and reasonable costs, including legal fees. This includes claims against our owners, officers, directors, staff, contractors and volunteers.
Disputes
New Jersey law governs these Terms, apart from its conflict-of-laws rules. Before filing a claim, you and we agree to try to resolve it by email for 30 days, and any time limit pauses during those 30 days. After that, any dispute goes exclusively to the state or federal courts in Essex County, New Jersey, and you consent to their jurisdiction. Either side may instead use small claims court if the claim qualifies, or seek a court order to protect intellectual property or stop unauthorized access.
You must bring any claim within one year after it arises, unless the law requires a longer period.
You and we each give up the right to a jury trial, and each of us may bring claims only individually, and not as part of a class or representative action.
Events beyond control
We are not responsible for delay or failure caused by events beyond our reasonable control, including illness, severe weather, power or internet failure, a vendor outage, a public emergency or government action.
Updates and access
We may update these Terms. The new version takes effect when posted and applies going forward. A purchase already completed stays under the Terms in effect when you made it, unless you agree otherwise. We may suspend or end your access for a breach, with no refund for what the breach affects unless the law requires one.
General
These Terms, with the policies they name, are the whole agreement on this subject unless a signed agreement says otherwise. If a court finds part of them unenforceable, the rest stays in effect. If we do not enforce a term, we have not waived it. You may not transfer these Terms without our written consent. We may transfer them, including in a merger, reorganization or sale. We may send notices by email or by posting on the site. Sections that by their nature should continue, including those on intellectual property, disclaimers, liability, indemnification and disputes, continue after your use ends.
Contact
Altagracia Montilla Consulting LLC
Newark, New Jersey
info@altagraciamontilla.com
See also the Privacy Policy and Cookie Policy.
